Issue 4 - June 2003

Welcome

Welcome to our regular Asia Pacific Newsletter highlighting the latest news about Proforma's ProVision products. We hope that you will find this information to be useful and we encourage you to forward this newsletter to any interested colleagues. Please contact us for further information and purchasing details. The following items are included:

  • ProVision News
  • "Business Process Trends" reviews ProVision
  • ProVision Training in Sydney
  • Savvion Business Manager & Business Process Management
  • MX Contact for Managing your Clients (CRM)
  • Partner Login
  • New Clients
  • Support & Maintenance
  • Contacting Us
    • "Business Process Trends" reviews ProVision

    Business Process Trends Website is the place where business managers, vendors and consultants come to find relevant and timely news and information focused on trends, directions and best practices in business process change.

    Recently, ProVision was reviewed very favourably. Click here to read the article and note that subscription to the Business Process Trends Newsletter is free.

    • ProVision Training in Sydney

    Delegate IT is currently in the process of scheduling "Business Process Modelling using ProVision" Training in Sydney for mid to late July. Please contact us as soon as possible to assist in finalising dates and to register interest in training for other locations.

    • Savvion Business Manager & Business Process Management

    Business Process Management is the next logical step following design and improvement of processes using ProVision. Savvion Business Manager (SBM) is a leader in this new and exciting area, in which business processes can be automatically implemented within days, instead of months. Version 5.0 of SBM is due within weeks and contains around 120 enhancements over Version 4.0.

    Delegate IT is a distributor of the Savvion range of tools and products, as well as providing consulting and more importantly, the tie-in from ProVision-designed processes and implementation of those processes using BusinessManager. Please email or call us for more details about eliminating tedious software development when implementing your processes. Note that the Savvion Website now has Flash Tours and on-demand Webinars to explain how SBM can work for you.

    For further information about this new trend, look at the following independent articles:

    • MX Contact for Managing your Clients

    Delegate IT is now distributing a solution for those clients who need an Outlook based, fully scalable and distributed CRM System. Please see our brochure for more details.

    Here is a user's perspective on this innovative product:
    "Our company has been using MX Contact for some time now after using mass market products, such as ACT and having difficulties in customisation and sharing data amongst staff. We felt that other tools duplicated the functionality of Outlook and required constant synchronisation between the two products.
    MX Contact is different, since it is entirely based on Outlook and extends the functionality provided to allow emails to be automatically linked to contacts and companies by matching email addresses dynamically. MX Contact provides the ability to track companies, contacts, internal staff and teams, journals of phonecalls, emails, opportunities for sales, product sales, orders, marketing (campaigns and events) and support (incidents and issues).
    We find the comprehensive reporting and customisation of forms, reports, folders and even the ability to create and modify the code behind the tool to be extremely helpful in creating exactly the CRM System we need.
    The use of Exchange and shared folders means that all users can be in sync with each other at all times and even mobile users can take MX Contact off-line, make changes in the field and then resync automatically when they return."

    • Partner Login

    Partners should note that the Delegate IT Website now has a Partner Login button to allow access to partner support material in order to support your clients more effectively. If you have not received your login details, please let us know.

    • New Clients

    Delegate IT welcomes some recent new clients:

    • ERG Transit Systems
    • Telstra
    • ExcelCom
    • Promina (formerly Royal & SunAlliance)
    • Support and Maintenance

    Provision users who have local maintenance agreements can contact support staff directly via support@vutech.com.au or calling 61 (0)3 9434 4115 from 9am to 5.30pm EST.

    We have recently added a support section to our website, which contains various "tips and tricks", FAQs and forms for submitting support related questions. This will be supplemented by additional information in the near future, including a real-time demonstration of WebVision and book reviews for Business Process Modelling related texts.

    • Contacting Us

    To contact Delegate IT for further information about Proforma Business Process Modelling tools, Savvion Business Process Management, MX Contact CRM, training, consulting and software implementation, please use the following details:

      Delegate IT Perth Delegate IT Melbourne
     

    175B Coode St, Como
    Western Australia, 6152
    Phone (08) 9367 8848
    Fax (08) 9367 5127
    Support (08) 9402 2514
    Email sales@vutech.com.au

    120 Park St, South Melbourne
    Victoria, 3205
    Phone (03) 9636 0964
    Fax (03) 9434 2782

     

    		    


    ProVision News

    ProVision Update due soon

    ProVision Version 4.3 is due soon and will provide some additional modellers to supplement the existing UML and System Architecture capabilities.

    New modellers

    The new "Package" modeller will let users organize their packages (express parent-child, super-sub and dependency relationships). It essentially lets the user manage their UML components at the package level, with the ability to navigate from a package (on the Package modeller) to either the Package or Class modeller. Navigating to the Package modeller exposes the Component Packages. Navigating to the Class modeller exposes the Component Classes and Interfaces.

    Class or Deployment Models will be able to be associated with a subject System. The Class Model will contain the Classes implemented by the System. These Classes will be organized into Packages (fully qualified names such as OrderManagement::Utility::BubbleSort). The Deployment Model describes how the System is deployed in terms of system components resident on various nodes. For example, you will be able to show that the Order Form is a UI component of the system and this component is deployed on the Sales Web Server. You could also show that the Order Form component depends upon the Credit Check component which is deployed on the Billing Application Server.

    Delegate IT will advise customers when Version 4.3 is released and those with current maintenance will be able to download the new version immediately.

    ProVision Holosofx & ReqPro Links

    Delegate IT will shortly have available a ProVision link to allow import of workflow models from IBM's Holosofx Tool. There is now no reason not to move to the superior capabilities of ProVision.

    We are also assessing interest in a Rational RequisitePro (Requirements Management) link to ProVision. This will allow captured requirements to be traced into business objects within ProVision in order to relate requirements specifications in text format into the actual business design models created in ProVision.

    Please contact us if either of these interfaces is of interest.

    Proforma News

    Proforma has announced a new partnership with Fuego to deliver a Comprehensive Business Process Management Solution. See the Press Release for more information.

    American Express are the largest user of ProVision and have now exceeded 1000 ProVision licenses worldwide.

     

     

    		      

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